Six Advantages of Hosted Voice
Here are the top reasons why you should switch to hosted voice today.
Switching to a hosted voice solution from your current phone system can be a big step for your business, but here are six advantages of doing so.
Money is everything in business so why waste it? Money is a primary concern for all businesses and being cost-effective is one of the highest priorities. However, if you’re still using a legacy phone system, you might not be making the best use of your time, your calls, or your money.
Most legacy phone systems charge for each minute spent on the phone and for international rates, those charges can almost double. It means, as a business, you’ll be unable to know exactly what you’re going to be billed at the end of every month.
However, hosted voice can avoid those charges as hosted voice systems come with fixed minutes and a user plan. Put simply, this puts an end to cost concerns, meaning every month you’re billed exactly what you’re expecting, every time.
With a legacy phone system, your costs often include charges for extras that may not actually benefit your business. However, a hosted voice system allows you to buy what you want, whenever you need to use it putting an end to overspending.
The scalability of the system means that whenever your business wants to grow, you can add capability to the system when you need it. And, should you need to scale it back down if you’ve overestimated, the flexibility allows for that too.
Traditionally, phone systems presumed each employee had the same requirements and needs but the flexibility of a hosted voice system means customisation is easy and effective, ensuring each employee only has features they actually need depending on their job role within the business.
Scalability is also linked to consistency; if your business has grown over time and more office locations have been added, they may have different phone systems interlinking which work in different ways. Ultimately, this can cause confusion with staff who may have to travel to other offices and, therefore get to grips with a new phone system before they begin their work.
Having different legacy phone systems can also make it difficult to easily transfer customer calls between sites, meaning customers are left waiting whilst staff grow frustrated and productivity is lost.
With the hosted voice system, every phone works in the same way, in every location. Whether staff are on the road, working at home or in an office, they will all have access to the same powerful range of features including room-based collaboration, conference calling and instant messaging which can dramatically improve the productivity of your business.
Add to this the integration of hosted voice with your IT system and its efficiency is evident. Its integration with major cloud-based CRM programmes and customer support applications make the experience not only more efficient for your staff, but also for your customers.
It’s the 21st century and, the chances are, your workforce is becoming increasingly mobile and more and more staff members are working remotely.
However, a mobile workforce can often encounter its own problems with people feeling detached from the office and some often find it difficult as they don’t have access to the technology they would if they worked inside the office.
But with hosted voice, those problems mean solutions and being mobile doesn’t need to mean disconnection from the office. With cloud-based phone systems, wherever your workforce are they can connect to the core network of the business and use the technology just as they would if they were sat in the office. Being mobile doesn’t have to mean they’re remote.
If your phone system goes down, does your business shut down? If you’ve got a legacy phone system, the likelihood is that when things go wrong, you’ll call the engineer who might arrive in a few hours to get you back online.
But time is money.
With hosted voice, you’ll probably never have to ring the engineers again. Managing and maintaining your cloud-based solution is all done via the internet, with handy how-to’s showing you exactly how to solve almost any problem.
They’re designed to keep you running 24/7 so you can make and receive calls no matter what happens.
6. 2025 Switch Off
In 2025. the Public Switched Telephone Network (PSTN) will be switched off meaning all legacy telephony services will be withdrawn and out of service.
Instead, voice services after 2025 will be provided by hosted telephony. However, VoIP needs a quality business broadband connection in order to run seamlessly and to work effectively.
If you’re currently using an ISDN solution, you don’t need to panic but, before December 2025, you will have to upgrade your telephony should you wish to make and receive phone calls.